In accordance with the Anti Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), some related parties may be required to verify their identity, including details such as their full name, date of birth, and residential address. The verification process is completed through a secure mobile experience and takes only a few minutes.
What you need:
Smartphone with a camera
A valid driver’s license or passport
Your device’s camera enabled in the browser
Tips for a smooth process:
Make sure you are in a well lit area for the selfie
Ensure your identity document is clearly visible
Avoid glare, obstructions, or blurry images
Remove hats, sunglasses, or anything that covers your face
How to Begin Verification
You will receive both an email and a text message with a link.
The verification process must be completed on your mobile device.
Follow the link to begin.
Step 1: Provide Your Basic Information
You may be asked to confirm your basic details, including:
Your full legal name
Your date of birth
Your current residential address
Once entered, select Submit to continue.
Step 2: Confirm Consent for Biometric Verification
You will be shown a page explaining:
Why your identity needs to be verified
That biometric verification will compare your selfie to your identity document
That your data is securely processed by Caruso Software Limited and Onfido
Tick the box to consent to the processing and storage of biometric data, then continue.
Step 3: Start Identity Verification
You will see a screen prompting you to begin the verification process.
Select Start verification to proceed.
Step 4: Continue on Your Phone
You will be asked to complete the verification on your mobile device. Select Get secure link to generate the link.
You will be offered two options:
Scan a QR code using your phone
Copy a secure link and open it on your mobile device
Opening this link will begin the identity capture process on your phone.
Step 5: Keep the Browser Window Open
Once your mobile device is connected:
Keep the original browser window open
Do not refresh the page
Your mobile link will remain valid for one hour
You will be automatically moved to the next step once mobile verification is complete.
Step 6: Capture Your Identity Document
On your mobile device:
Select the issuing country
Choose your document type (passport or driver’s licence)
Follow the instructions to take a clear photo of the document
Ensure that:
The full document is visible
There is no glare
All text is readable
Step 7: Capture a Selfie
Next, you will be prompted to take a selfie.
Centre your face within the outline
Ensure the space is well lit
Remove glasses if necessary
Review the selfie before submitting
Step 8: Verify Your Address
After completing your identity verification, you will be prompted to verify your physical residential address. Financial regulations require us to confirm your current address using an acceptable proof of address document. You will see a page asking you to:
Confirm your current residential address
If the address displayed is incorrect, select Enter address manually to update it.
Upload a valid proof of address document, you can either:
Drag and drop a file into the upload area
orClick Choose a file to select a document from your device
Accepted documents commonly include:
A utility bill
A bank statement
A rates invoice
An insurance statement
Any official document showing your full name and residential address
The document must be:
Clear and legible
Recently issued (usually within the last 3 months)
Once uploaded, select Submit to complete your address verification.
Step 9: Submission Complete
After you have submitted your identity and address information, your details will be securely verified using Onfido’s identity verification technology.
This process includes:
Cross checking your identity document with your selfie
Running fraud and authenticity checks
Confirming your information in line with AML/CFT Act requirements
Once verification is complete:
The result will be securely shared with your fund manager who will be in contact if further information is required.
If Your Identity Cannot Be Verified
In some cases, biometric verification may fail. This is usually caused by:
Low lighting
A blurry selfie
A dirty or obstructed camera lens
A document image that is unclear
If this happens, you will see a email advising: “We could not verify your identity.” You will be prompted to retry the process by selecting Retry identity verification. We recommend:
Cleaning your phone camera
Ensuring good, even lighting
Holding your phone steady
Retaking the photo or selfie if unclear
If you have any questions or need help at any stage, please contact your fund manager for support.