You can update your password in two ways, depending on whether you can log in to the Investor Portal or if you have forgotten your password.
Password Tip: Please make sure your new password is at least 8 characters long, and includes a capital letter, a lowercase letter, and a number for security.
If You Have Forgotten Your Password
If You Have Forgotten Your Password
Step 1: Go to the Login Page
Visit the login page of your fund manager’s portal.
Click Forgotten Password.
Step 2: Enter Your Email Address
Enter your email address and submit the request.
Step 3: Reset Your Password
Follow the instructions sent to your email to reset your password.
If You Can Access the Investor Portal
If You Can Access the Investor Portal
Step 1: Go to Account Preferences
Click the profile icon in the top right corner.
Select Account Preferences.
Step 2: Change Your Password
In the Account Preferences section, go to Account Security.
Click Change Password.
Step 3: Confirm the Change
Follow the instructions sent to your email to reset your password.
Troubleshooting:
If you do not receive the reset email within a few minutes, check your spam or junk folder
Make sure you entered the same email address that is registered with your Investor Portal account
If you still cannot find the email, contact your fund manager for support
If you have any questions or need help at any stage, please contact your fund manager for support.