Over time, your browser stores temporary files and data, known as cookies and cache. While this helps websites load faster, it can sometimes cause problems if the stored data conflicts with recent updates. Clearing your browser’s cookies and cache can resolve common issues such as login errors, missing content, or display glitches when using Caruso.
This is a general guide only. Caruso does not provide support for browser settings. If you are unsure how to clear cookies or cache on your device, please speak to your IT team for assistance.
Google Chrome
In the top right corner, click the More button (⋮ icon).
Select Delete browsing data...
Change the Time range to All time.
Tick Cookies and other site data and Cached images and files.
Click Delete data.
Mozilla Firefox
Click the Menu button (≡ icon) in the top right corner.
Select Settings (or Options).
Go to the Privacy & Security panel.
Scroll to Cookies and Site Data and click Clear Data…
Tick Cookies and Site Data and Cached Web Content.
Click Clear.
Microsoft Edge
Click the More button (⋯ icon) in the top right corner.
Select Settings.
Go to Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Set the Time range to All time.
Tick Cookies and other site data and Cached images and files.
Click Clear now.
Safari (Mac)
With Safari open, click Safari in the menu bar and select Settings.
Go to the Privacy tab.
Click Manage Website Data...
Click Remove All and then Remove Now to clear cookies and cache.
If you need help with your browser or device settings, please contact your IT team. For questions about the Caruso platform, reach out to the Caruso Support team by email or live chat.