Caruso Intelligence brings AI directly into the Caruso platform, helping your team answer questions, produce reports, process applications and automate routine work. This article explains AI plans, how credits are used, how billing works and how your data is protected.

Caruso Intelligence is the AI built into the Caruso platform. It has two parts:

For how these work day to day, see the Caruso Intelligence article on background agents, the Fund Admin Agent and security.

From 1 November 2026, AI use is measured in credits. The free beta period ends on 31 October 2026.

Not to get started. Caruso provides 500 complimentary credits each month, so your team can use the Fund Admin Agent without purchasing a separate plan. Your software licence does not change, and an AI plan is agreed separately.

An AI plan is for teams that want AI to take on the heavy, repetitive work. Updating records across hundreds of investing entities, onboarding investors in volume, or running a background agent that reviews every new application as it arrives all use credits quickly, and a plan is sized to cover them.

With an AI plan you get:

Because every AI request uses computing resources, and the amount varies with the work involved. Your Caruso licence covers the core platform.

Caruso Intelligence uses consumption-based pricing through credits, so your costs reflect how your team uses AI rather than having those variable costs built into your licence.

Contact your Customer Success Manager. AI plans are tailored to your team's needs, taking into account your data volume, current usage and the types of activities you want to automate. They will give you a proposal for a plan that suits your team.

AI plans are billed quarterly in advance. Any overage is billed monthly in arrears.

Credits are how Caruso Intelligence measures AI usage. They reflect the type and complexity of work performed, rather than charging separately for every investor or record involved.

Your Fund Admin Agent and background agents draw from the same credit allowance.

Every AI request uses credits, including everyday questions and simple lookups.

The number of credits varies depending on the type and complexity of the task. Simpler requests generally use fewer credits, while more involved work such as analysing documents, generating reports, updating investor records and running background agents may use more. The amount can vary between requests, even for similar tasks, depending on the information being processed and the work required.

No. Bulk actions allow you to process multiple records together without being charged separately for each investor or record.

For example, updating tags across hundreds of investing entities can be completed as a bulk action. Credits are based on the work performed rather than multiplying a separate charge by the number of records. Larger or more complex workflows may require additional operations, which can affect the total credits consumed.

There are several ways to make your AI usage more efficient:

No. Unused credits do not carry over to the next allocation period, have no cash value and are not refundable.

Yes. Your super admins receive email notifications when your team reaches 80% and 100% of its credit allowance.

If you are on an AI plan, your team can continue using Caruso Intelligence. Any usage beyond your included allowance is charged at the overage rate specified in your Order and billed monthly in arrears.

If you are using the 500 complimentary credits, AI access pauses once your allowance is used up. Access resumes when it resets on the 1st of the following month.

Use the credit usage dashboard in the Manager Console.

You can see how many credits you have consumed, review usage across your team and understand how your allowance is being used.

No. Your data is never used to train AI models.

Caruso operates under a zero-data-retention arrangement with its model provider. This means prompts and responses are processed securely and are not retained by the provider after each request is completed.

Caruso Intelligence operates within Caruso's secure cloud infrastructure. It follows the same authentication, authorisation, monitoring and audit logging controls as the broader platform.

Yes. Caruso is certified to ISO 27001:2022, and Caruso Intelligence operates within the same information security framework as the rest of the platform.

AI use is also governed by the Caruso AI Terms, available at getcaruso.com/terms.

Your Customer Success Manager can help you choose an AI plan, review your credit usage and set up background agents. If you expect to reach your complimentary allowance regularly, talk to them about your options.