In Caruso, allocation requests can be created on behalf of investors through the Admin app.
Creating an Allocation Request
To initiate an allocation request for an investing entity, follow these steps:
Navigate to Schemes, then Capitals Raises.
Select the relevant Fund.
Click Create allocation request to start a new allocation.
Complete the allocation modal with the necessary details and click Next.
Note: By default, an email notification will be sent to the investor unless you toggle notification preferences off.
Managing an Allocations
Allocation requests can only be edited while in the Requested state. If a request has already been confirmed but needs changes, please contact Caruso Support to have the status reversed.
Option 1: Edit Allocations via Capital Raises
In the navigation pane, select Capital Raises
Select the relevant Fund.
Scroll right, and select the ellipsis (...).
Select Edit Allocation.
Note: Cancelling or confirming an allocation will notify the investor by email unless you disable notifications.
Option 2: Edit Allocation via Investing Entities
In the navigation pane, select Investing Entities
Select the investor whose allocation you would like to edit.
Go to the Orders tab.
Locate the relevant allocation.
Scroll right, and select the ellipsis (...).
Select Edit Allocation to update.
Note: Cancelling or confirming an allocation will notify the investor by email unless you disable notifications.
Example support request for reversing an allocation status:
Example Chat Message:
Hi Team,
Please reverse the status of the following Allocation.
Current Status:
New Status:
Order ID:
Requesting Payment from Investors
When an allocation is in the Requested state and you confirm it, Caruso automatically sends an email to the investor with payment instructions. This includes account details and a unique payment reference so the investor knows exactly where and how to pay.
Applying Payments to an Allocation
Once a payment is made, you have two options for updating the allocation status:
Option 1: Reconcile the Payment (Recommended for Bulk or Bank Import)
If you wish to reconcile payments in bulk, please see our guide on How to Reconcile Deposits for step-by-step instructions.
Option 2: Add a Payment Manually
Scroll right and click the ellipsis (...) next to the allocation.
Select Add Payment.
Fill out the payment form with the required details, including payment date, amount, bank account information, and any relevant payment references.
Optionally, toggle Send an email to notify the investor of the payment request.
How to View Payment Details
To view the payment information for an allocation:
In the navigation pane, select Capital Raises
Select the relevant Fund
Change the status view from Requested to All, Approved, or Cancelled
Click into the allocation to open the payment page
On this page, you can:
View all payment records linked to the allocation
Cancel a payment by clicking the ellipsis (...) next to the payment
Confirm or edit an allocation, issue units, or cancel an allocation by clicking the ellipsis (...) in the top-right corner
Subscription Form
The subscription form provides investors with a formal record of their allocation request and is often required to meet compliance or internal documentation standards.
You can download the subscription form directly from the allocation record in the Admin App and send it to the investor if needed. This ensures they have the correct details of their investment and can return the signed form for your records.
What Happens Next: Once payment is received, you will need to issue the units. For more information on issuing units, please refer to our detailed guide here.
If you have any questions or need help at any stage, please contact our Caruso Support team either by email or live chat.