How to Create and Manage Tasks

Caruso's task management system helps you assign, track, and complete work across your team. Tasks can be assigned to specific teammates or teams, ensuring clear ownership and accountability for compliance, investor relations, and investment management activities.

How task assignment works

Tasks in Caruso can be assigned at two levels:

Team assignment — tasks assigned to a functional team for triaging, such as Investor Relations or Compliance
Teammate assignment — tasks assigned to an individual teammate

Automatic task assignment

When Caruso generates tasks automatically, they are assigned to a default team based on the task type:

Task type	Default team
Confirm allocation request	Investor Relations
Review buy order	Investor Relations
Review sell order	Investor Relations
Complete secondary market transfer	Investor Relations
Verify bank account	Investor Relations
Unit transfer request	Investor Relations
Verify accreditation	Compliance

You can reassign tasks to different teams or teammates at any time.

Creating Tasks

You can create tasks in three ways, depending on where you are in the Admin App.

Option 1: Create a Task via the Tasks Tab

In the navigation pane, select Tasks
Click + Create task to open the Create Task side bar
Complete the following fields:
- Task title – Provide a clear, recognisable title
- Type – Select the task type from the dropdown
- Priority (optional) – Choose the priority level
- Assign to team – Select the team responsible for the task
- Assign to teammate – Allocate the task to an individual teammate
- Associate with (optional) – Link the task to an account or investing entity
- Due date (optional) – Set a completion deadline
- Note (optional) – Add extra context or instructions (up to 500 characters)
Click Confirm to create the task

Option 2: Create a Task Within an Investing Entity

In the navigation pane, select Investing Entity
Select the relevant investing entity
Click the Tasks tab
View outstanding Investor Portal notifications and existing Admin App tasks
Click Create task to add a new task
The task will automatically be associated with the investing entity.

Option 3: Create a Task Within an Account

Navigate to the relevant account.
Click on the Tasks tab.
View outstanding investor portal notifications and existing admin app tasks.
Click Create task to add a new task
The task will automatically be associated with the account.

Tip: The number displayed on the task counter in the navigation pane shows the total tasks currently assigned to you.

System-generated tasks

Caruso automatically creates tasks based on investor and admin actions. These tasks help ensure important requests are actioned promptly.

Tasks generated from Investor Portal actions:

Confirm allocation request
Review buy order
Review sell order
Verify bank account
Verify investing entity accreditation document
Verify beneficial owner address document
Verify address verification document
Verify investing entity document

Tasks generated from Admin App actions:

Complete secondary market transfer
Unit transfer request
Verify accreditation

Tasks generated from Investor Portal actions are automatically set to High priority to ensure rapid response to investor requests.

Filtering and finding tasks

Filter by assigned teammate

The Assigned To filter defaults to show tasks assigned to you, helping you quickly see your personal task queue.

You can also filter to see:

Tasks assigned to a specific teammate
Unassigned tasks that need triaging

Filter by team

Use the Assigned Team filter to view tasks for specific functional teams:

Advisory
Compliance
Finance
Investor Relations
Management
Operations
Unassigned

Filter by priority

Sort and filter tasks by priority level:

Urgent
High
Medium
Low
No priority

Managing tasks

Add documents to a task

Open the task
Click Add Document
Upload the relevant file

Documents appear under the Documents tab within the task. This is useful for attaching supporting documentation or evidence.

Add a note to a task

Open the task
Click Add Note at the top right
Enter your comment and click Confirm

Notes provide an audit trail and context for task progression.

Mark a task as complete

Open the task
Click the ellipsis (...) at the top right
Select Mark Complete

System-generated tasks are automatically completed when the underlying action is finished.

Revert a completed task to in progress

Open the completed task
Click the ellipsis (...) at the top right
Select Mark In Progress

Note: This option is only available for tasks you have created manually. System-generated tasks cannot be reverted.

Link related tasks

You can link tasks together to show relationships and dependencies:

Open the task
Navigate to the Related Tasks tab
Click Relate Task
Select the task you want to link

Use this feature to connect related workflows or show task dependencies.

Best practices

Use clear, descriptive task titles so teammates can quickly understand what action is needed
Set due dates for time-sensitive tasks to ensure they are completed on schedule
Add notes to provide context, especially when reassigning tasks to other teammates
Regularly review unassigned tasks to ensure nothing falls through the gaps
Link related tasks together to maintain visibility of connected workflows