Caruso helps streamline AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures, while also providing tools to strengthen investor relationships.
Step 1: Access the Account
In the navigation pane, select Accounts
Use the search or filters to find and select the required account
Step 2: Explore Account Actions
When viewing an account, the buttons in the top-right corner allow you to:
Create Task – Assign a task related to the account, such as follow-ups, meetings, or required actions
Add Note – Record important information or updates for future reference
Add Document – Attach relevant files such as contracts, forms, or identification documents
Impersonate – View or operate the system as if you were the investor, useful for troubleshooting or verifying the investor’s portal experience
Click the ellipsis (three dots) icon to access additional actions:
Lock Account – Restrict the account’s access to the Investor Portal. An email notification will be sent to the account holder
Resend Email Confirmation – Send a confirmation email if the investor’s email address has been updated
How to Navigate Account Tabs
Each account contains tabs to help you manage and view information:
Activity – View a log of account activity, notes, and documents.
Tasks – Create, view, and complete both admin and investor-related tasks
Documents – Store and manage account-related documents
Notes – View and delete notes associated with the account
Investing Entities – View, manage, and add new investing entities linked to the account
Connections – View and add informal relationships with other accounts
KYC – Manage identity verification, document checks, address verification, and PEP status
Details – View basic personal information such as name and email address
If you have any questions or need help at any stage, please contact our Caruso Support team either by email or live chat.