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How to Send a Verification Request

Verify investor identities in Caruso with electronic identity checks, PEP and sanctions screening

Fahim Kaidawala avatar
Written by Fahim Kaidawala
Updated over 2 months ago

Verifying an investor’s identity is a vital part of the Know Your Customer (KYC) process. Caruso makes this simple by allowing identity verification to be completed at the account level for investors and affiliated individuals.


Step 1: Send an EIV Request through Accounts or Related Party

For Accounts

  • In the navigation pane, select Accounts

  • Use the search or filters to find and select the required account

  • Navigate to the KYC tab within the account.

For Related Parties

There is two ways you can access this and send an investor a KYC

  • In the navigation pane, select Investing Entities.

  • Use the search or filters to find and select the required investing entity.

  • Go to the Related Parties tab.

  • Click on the related party’s name to open their record.

  • Navigate to the KYC tab.


Step 2: Send the Electronic Identity Verification (EIV) Request

  • Click Send EIV Request to initiate the verification process

  • A popup will appear displaying details such as email and phone number for review

  • Set notification preferences by enabling or disabling text message delivery to the account


Step 3: Client Receives Verification Request

  • The account holder or related party will receive an email, and if enabled, a text message with a direct link to complete the identity verification

  • The account holder or related party follows the prompts to capture a photo of their identification and a selfie to complete the process

For more detailed steps, refer to the Electronic Identity Verification help article.


PEP / Sanctions Check

Caruso automatically screens investors against Politically Exposed Person (PEP) and international sanctions lists to meet AML/KYC obligations. These checks use data sourced from DOW Jones Risk & Compliance, a leading global provider of risk intelligence. DOW Jones maintains comprehensive, continuously updated databases of PEPs, sanctions, watch-lists, and adverse media, which ensures that Caruso’s screening results remain accurate and current.

When you send an Electronic Identity Verification (EIV) request, Caruso automatically performs a PEP and sanctions screen using the investor’s verified details.

How PEP Screening Works

DOW Jones provides access to an extensive global dataset that includes:

  • Politically exposed individuals, both current and former.

  • Close associates, family members, and known business partners of PEPs.

  • Adverse media relating to corruption, financial misconduct, or reputational risk.

Each name submitted is matched against this database using multiple identifiers, such as name, date of birth, and nationality. Only high-confidence matches (typically above 96%) are shown in the results.

Understanding the Results

The results appear in the PEP / Sanctions section of the record.
The table displays:

  • Result Date

  • ID

  • Name

  • Confidence Score

  • Status

You can also see the Last checked date and time at the top right of the section.

Managing PEP Results:

  • If a potential match is flagged, you can choose to mark it as either Accepted or Rejected.

    • If you are confident that a flagged PEP/Sanctions result does not apply to the investor, select Reject. This records that you are rejecting the association, not rejecting the investor.

  • We only display match results above 96%.

  • This action is simply a workflow tool within Caruso to help you manage results. It does not create a regulatory record on your behalf. You must keep your own compliance register of any results.


Compliance Note: Caruso’s screening process leverages trusted data provided by DOW Jones Risk & Compliance. However, ultimate responsibility for AML/KYC compliance remains with the fund manager.


If you have any questions or need help at any stage, please contact our Caruso Support team either by email or live chat.

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