Verifying an investor’s identity is a vital part of the Know Your Customer (KYC) process. Caruso makes this simple by allowing identity verification to be completed at the account level for investors and affiliated individuals.
Step 1: Locate the Account and Open KYC Tab
In the navigation pane, select Accounts
Use the search or filters to find and select the required account
Navigate to the KYC tab within the account.
Step 2: Send the Electronic Identity Verification (EIV) Request
Click Send EIV Request to initiate the verification process
A popup will appear displaying details such as email and phone number for review
Set notification preferences by enabling or disabling text message delivery to the account
Step 3: Account Receives Verification Request
The account holder will receive an email, and if enabled, a text message with a direct link to complete the identity verification
If the account holder logs in to the Investor Portal, they will also see a notification prompting them to complete verification
The account holder follows the prompts to capture a photo of their identification and a selfie to complete the process
For more detailed steps, refer to the Electronic Identity Verification help article.
Step 4: Monitor Verification Status
You can monitor the status of the KYC request within the KYC tab of the account.
The most recent request timestamp will also be displayed.
If you have any questions or need help at any stage, please contact our Caruso Support team either by email or live chat.