Caruso generates a range of automated emails to support onboarding, compliance, investing, and account management.

Types of Emails Available

This guide outlines each email type, grouped by category. The categories at a glance are:

Account creation & management - Login/password management for both Investor/advisers on the investor portal and fund managers on the admin application.
Compliance - Due diligence emails for investing entities and their related parties.
Investing - Transactional emails like new and changes to an investment.

Account Creation & Management

Type	Name	Description	Example
Investor Portal Access	Welcome & Email Verification:	Welcome message sent when an account is created
	Account Activation Email	An email sent when an account is created, prompting the user to set up their password
	Account Locked Notification	An email sent when a user’s account has been locked for security reasons
	Password Reset Request	An email sent when a password reset is requested, providing the user with a link to create a new password
	Password Change Confirmation	An email sent to confirm that a user’s password has been successfully changed
	New Investing Entity Access	An email sent to notify a user that they have been granted access to a new investing entity within the platform
	Key Account Removal Notification	An email sent to confirm that a user has been removed as the key account for an investing entity
	Investor Portal Welcome Email	An email sent to introduce users to the new investor portal and prompt them to set up their password for access
Admin Application Access	Admin Portal Invitation Password Change Required Access Blocked – Security Alert Password Change Request	An email sent when an administrator invites a user to join the admin portal An email sent when an account is at risk due to password reuse, instructing the user to change their password before access is restored. An email sent when suspicious activity is detected on the admin portal, allowing the user to confirm whether the login attempt was legitimate. An email sent to confirm that a password change has been requested

Compliance

Type	Name	Description	Example
Accounts	Identity Verification Request	An email And Txt sent to notify a user that an ID verification request is pending and to prompt them to complete the verification process
	ID Document Confirmation Request	An email sent when electronic ID verification is unsuccessful, prompting the user to confirm their ID document details manually
	Identity Verification Retry	An email sent when biometric identity verification is unsuccessful, prompting the user to retry the process
	Address Verification Unsuccessful	An email sent when the user’s proof of address cannot be verified, requesting that they log in and upload a new document.
Investing entity	Bank Account Verification Unsuccessful	An email sent when a submitted bank account verification document cannot be accepted, prompting the user to upload a new document.
	Wholesale Certificate Request	An email sent to request completion of a wholesale certificate.
	Wholesale Certificate Not Accepted	An email sent when a submitted wholesale certificate cannot be approved, prompting the user to upload a new certificate for review.
	Governing Document Not Accepted	An email sent when a governing document cannot be approved, prompting the user to upload a new document for review.
	Beneficial Owner Verification Request	An email sent to request verification of the beneficial owners of an investing entity, prompting the user to provide contact details.
Beneficial Owners ("Related Parties")	Beneficial Owner Verification Request	An email and Txt sent to notify the user that beneficial owners must be verified, prompting them to provide contact details so identity checks can be completed.
	Identity Verification Unsuccessful	An email sent when biometric identity verification fails, prompting the user to retry the process.
	ID Document Details Confirmation	An email sent when electronic ID verification is unsuccessful, prompting the user to manually confirm their ID document details.
	Address Verification Failed	An email sent when the user’s address document cannot be verified, prompting them to upload a new proof of address.

Investing

Type	Name	Description	Example
Allocation Requests	Order Received Confirmation	An email sent to confirm that an investor’s order has been received, including key order details and next steps if additional information is required.
	Order Approved	An email sent to confirm that an investor’s order has been approved, including payment instructions required to complete the subscription.
	Payment Received	An email sent to confirm that payment for an investor’s order has been received
	Order Cancelled	An email sent to notify the investor that their order has been cancelled, including the reason provided.
Unit Transfer	Unit Transfer Request Received	An email sent to confirm that a unit transfer request has been submitted.
	Unit Transfer Completed	An email sent to confirm that units have been successfully transferred, including a transfer notice for the investor’s records.
	Unit Transfer Request Cancelled	An email sent to notify the investor that a unit transfer request has been cancelled, including the reason provided.
Secondary Market	Sell Order Received	An email sent to confirm that a sell order has been received, noting that the listing is not yet live and will be updated once approved.
	Sell Order Approved	An email sent to confirm that a sell order has been approved and the listing is now live for investors to view.
	Sell Order Successful	An email sent to confirm that a sell order has been matched with a buyer
	Sell Order Cancelled	An email sent to notify the investor that their sell order has been cancelled, including the reason provided.
	Unit Transfer Completed – Secondary Market	An email sent to confirm that units have been transferred following a successful secondary market sale, including a summary for the investor’s records.
	Buy Order Received	An email sent to confirm that a buy order has been received, with payment instructions to follow upon approval.
	Buy Order Approved – Payment Required	An email sent to confirm that a buy order has been approved and to provide payment instructions needed to complete the investment.
	Buy Order Not Fulfilled	An email sent to notify the investor that their buy order could not be fulfilled, with guidance to explore alternative opportunities in the secondary market.
	Unit Transfer Completed – Buy Order	An email sent to confirm that units have been transferred to the buyer following a successful purchase.
Unit Redemption	Redemption Order Received	An email sent to confirm that a redemption order has been received, with a follow-up notification to be sent once the order is approved.
	Redemption Completed	An email sent to confirm that units have been redeemed, with a summary of the transaction provided for the investor’s records.
	Redemption Cancelled	An email sent to notify the investor that their redemption order has been cancelled.
Unit Issuance	Unit Issuance Notice	An email sent to confirm that units have been issued to an investing entity, with a summary of the issuance provided for the investor’s records.
Distributions	Distribution Issued	An email sent to notify the investor that a new distribution has been issued
New Document or Statement	New Document Published	An email sent to notify the investor that a new document has been published for their investing entity